Returns

Last updated: October 1, 2026

How returns, exchanges, and refunds work.

1. Return window

You may request a return within 30 days of the date your order is delivered. Requests made after this period cannot be accepted.

2. Eligibility

Because our products are cosmetics, for hygiene and safety reasons returns for change of mind are only accepted if the product is unopened, unused, and with its original seal and packaging intact. You will also need your order number or other proof of purchase.

Opened or used products cannot be returned unless they are defective, damaged, or not what you ordered.

3. How to start a return

Write to us at dev@cleversteps.kr with your order number and the reason for the return. If your return is accepted, we will send you instructions and the return address. Items sent back without first requesting a return cannot be accepted.

4. Damaged, defective, or incorrect items

Please inspect your order on delivery. If a product arrives damaged or defective, or you receive the wrong item, contact us at dev@cleversteps.kr within 7 days of delivery, attaching photos of the product and packaging. We will arrange a replacement or a full refund, including shipping costs, at no cost to you; in many cases you will not need to send the item back.

5. Exchanges

If you received a damaged, defective, or incorrect item, we will replace it at no cost to you. To exchange a product for a different one, the fastest way is to return the item you have and, once the return is accepted, place a new order.

6. Return shipping costs

For returns due to our error (damaged, defective, or incorrect items), we cover all return costs. For change-of-mind returns, the cost of sending the product back is the customer's responsibility, and original shipping charges are not refundable.

7. Refunds

Once we receive and inspect your return, we will notify you and, if approved, issue the refund within 5 business days to the same payment method used for the purchase. Depending on your bank or payment provider, it may take additional time for the refund to appear on your statement. If more than 10 business days have passed since your refund was approved and you have not received it, contact us at dev@cleversteps.kr.

8. Contact

Cleversteps — dev@cleversteps.kr